Updated: 16 December 2020
After months of lock-down under very stringent conditions we are very happy to announce our return and the fact you have found this page because it means we will be welcoming you back (or maybe for the first time) to Tenerife, where the climate is the best in the world, people are friendly and everything is affordable.
We ask you to respect the rules and regulations imposed by the Spanish / Canary Government and local authorities so we can stay open to continue to provide you with holiday accommodation.
From our side we have made sure that the apartment you stay in has been deep-cleaned by our in-house very experienced staff with Ultraviolet Germicidal Ozone lamps besides the traditional cleaning with bleach (1:50) guaranteeing a virus-free environment.
All our apartments are governed by the Cabildo de Tenerife under a holiday let license (V-V Vivienda Vacacionales)
Tenerife Rental & Sales
Tenerife Rental & Sales requirements
If in violation of the official requirements the reservation will be cancelled without notice and refund
If in violation of the Tenerife Rental requirements the reservation can be cancelled without notice and refund
THE NEW NORMAL (PHASE 4) – WHAT DOES IT MEAN
Spain introduced a 4 phase plan to systematically return to normality, we are currently in the last phase which will last until an effective vaccine or medication is available. In this last phase there are still some restrictions, but these should not affect your stay in our apartments or your holiday in general.
We have only one message – ADHERE TO THE REGULATIONS – it is how we got here and how we can all stay safe.
Is it safe to fly?
The safety and sanitizing measures for airports and aircraft have been dramatically increased, by adhering to the airlines instructions it will be safe to fly. We recommend purchasing some hand sanitizer prior to boarding to add to your check in luggage as well as a number of surgical masks to use while on board and at the airports. 1 bottle sanitizer will be available at the apartment on arrival
Arriving at the airport in Tenerife!
On arriving you will be required (by law) to wear a mask inside the airport and outside regardless if you can maintain a distance of at least 1,5 meters to other persons not in your group.
The mask needs to be a (simple) surgical mask (see photo below) which are available all over the world, but in Tenerife from all pharmacies and supermarkets at a controlled price (max. € 0,94 each)
The wearing of a mask is not required for children under the age of 6 but recommended where possible.
There will be a security check point where an official will take your temperature (at a distance) and you will be visually inspected for any Coronavirus symptoms.
When collecting your luggage please stand back from the belt and only approach when your luggage is near, and no other travellers are close to you.
Travel by Taxi
Taxi´s are available at the airport as usual, but it would be advisable to pre-book your taxi, inside the taxi you will be required to wear a mask.
Public transport is available as usual (titsa.com), it is required to wear a mask on public transport and tickets should be bought in the airport (the driver does not accept money!).
During phase 4 we will allow self-check in as much as possible, if required to pay a balance you can do so in our office on Parque Santiago 2 by appointment.
The form of payment can be as agreed previously, including cash which will be sanitized in our office. Cash should be counted out in front of our staff and handed over in a envelop or plastic bag.
Only one person can enter the office at one time and needs to be wearing a mask and use the hand sanitizer at the entrance.
The apartment you will be staying in has been completely cleaned and sanitized from top to bottom including blankets, pillows, sheets, towels, sheets, crockery, cutlery, glassware and all surfaces with UV-C / Ozone Germicidal lights as well as by conventional method using bleach (1:50) prior to your arrival.
KEEP YOUR DISTANCE – WASH YOUR HANDS FREQUENTLY AND THOROUGHLY
GENERAL MEASURES AND AMENITIES
IMPORTANT INFORMATION – PHONE NUMBERS
If experiencing any symptoms associated with the Coronavirus, please call the number below.
for any other emergency call 112
POLICE: dial 112 – AMBULANCE: dial 112 – FIRE BRIGADE: dial 112
TYPE OF MASK
VISITING OUR OFFICE
IMPORTANT – UVC / OZONE GERMICIDAL RADIATION LIGHTS
The sanitizing lights we use in the apartments to completely eradicate viruses and other pathogens use a wavelength between 200 – 280 nanometres, UV-C), this is the most effective way to sanitize areas according to major studies.
They are used in hospitals, airports, airplanes, buses, and trains all over the world.
The lights come in the shape of ordinary light bulbs, they are safe to use but they should never be used by unauthorized persons as they can cause damage to the skin and eyes in seconds.
For this purpose, the lights are fitted with remote timers making it possible to operate them from a distance.
The lights in the apartments are clearly marked and normally removed for the duration of your stay.
In some situations (late self-check-in) it can be that the lights have not been removed (but will not be on), in this case you will always be informed and receive clear instructions.
All apartments are sanitized before you arrive, the cost is included in your stay, the next scheduled clean will be after your departure.
Should you require additional sanitizing please contact us and we will give you quote according to the size of the apartment you are in.
If additional sanitizing is requested please take into account that no person can be inside the apartment during the process and for at least 1 hour afterwards.
¡At no time should any guest operate UV-C / Ozone germicidal lights, without exception!
Mami 2009 Real Estate Agents S.L trading as Tenerife Rental & Sales (TRS) is not responsible for claims resulting from guests having been infected with Coronavirus or become ill during their stay in one of the apartments managed by the company.
TO SEE OUR e-terms & conditions CLICK HERE
TO SEE THE booking terms & conditions CLICK HEREbreaki