Updated: April 2022

A guide to what the “New Normal” means in Tenerife, what to expect in our Apartments and the official requirements to visit Tenerife.


Dear Guests,

After more then 2 years of lockdowns, very stringent conditions and restrictions we are very happy to announce our return and the fact you have found this page because it means we will be welcoming you back (or maybe for the first time) to Tenerife, where the climate is the best in the world, people are friendly and everything is affordable.

Slowly all restrictions are being removed, but we ask you to respect the rules and regulations imposed by the Spanish / Canary Government and local authorities so we can stay open to continue to provide you with holiday accommodation.

From our side we have made sure that the apartment you stay in has been deep-cleaned by our in-house very experienced staff with Ultraviolet Germicidal Ozone lamps besides the traditional cleaning with bleach (1:50) guaranteeing a virus-free environment.

All our apartments are governed by the Cabildo de Tenerife under a holiday let license (V-V Vivienda Vacacionales)


Tenerife Rental & Sales





Official requirements

    • Please adhere to the conditions imposed by your airline.
    • If a travel form is required find it HERE
    • To find the current restrictions on the Canary Islands please visit the official website HERE
    • Information on the free insurance offered to tourists you can find HERE

Tenerife Rental & Sales requirements

    • All guests need to present prior to arriving.
      • a copy of the passport / ID-card and a copy of your EU Covid passport or Vaccination certificate for all travelers prior to arriving (only guests over the age of 12 years and 3 months) .
      • Email to mila@tenerifeprojects.com
    • Guest arriving from another accommodation in the Canary Islands need to confirm in writing they have not been outside the Canary Islands (or Tenerife depending on levels for other islands) for at least 15 days prior to arriving, you can download the “declaración responsable in English HERE or in Spanish HERE
    • Guests are not allowed to invite other visitors outside their group  to the apartments
    • The guidelines in the complexes with regard to Covid-19 need to be followed to the letter
    • The requirements of the Government need to be followed to the letter
    • Guests need to adhere to the house rules as displayed on the website they booked with


    • For the latest information please visit the Canary Government Coronavirus dashboard HERE
    • The Canary Government offers free Covid medical insurance, for more details see HERE
    • Some countries require a Covid-19 ANTIGEN or PCR test prior to arrival. You can now book the test on our website HERE
      Or come to our office in Parque Santiago 2.
    • The number to call in case of having Covid-19 symptons is +34 922 842 279


Spain introduced a 4 phase plan to systematically return to normality, we are currently in the last phase.
In this last phase there are still some restrictions, but these should not affect your stay in our apartments or your holiday in general.
We have only one message – ADHERE TO THE REGULATIONS – it is how we got here and how we can all stay safe.

 Is it safe to fly?

The safety and sanitizing measures for airports and aircraft have been dramatically increased, by adhering to the airlines instructions it will be safe to fly. We recommend purchasing some hand sanitizer prior to boarding to add to your check in luggage as well as a number of surgical masks to use while on board and at the airports. 1 bottle sanitizer will be available at the apartment on arrival

Arriving at the airport in Tenerife!

On arriving you will be required (by law) to wear a mask inside the airport, not outside.

The wearing of a mask is not required for children under the age of 6.

There will be a security check point where an official will take your temperature (or by infra red camera at a distance) and you will be visually inspected for any Coronavirus symptoms.
You can be asked to present a negative Covid test or proof of vaccination.

Travel by Taxi  – Transfer – Rental Car

Taxi´s are available at the airport as usual, but it would be advisable to pre-book your taxi, transfer or car-hire, inside the taxi you will be required to wear a mask.

Public transport is available as usual (www.titsa.com), it is required to wear a mask on public transport and tickets should be bought in the airport (the driver does not accept money!).


During the course of the pandemic we will allow self-check in as much as possible, if required to pay a balance you can do so in our office on Parque Santiago 2 by appointment only.

The form of payment can be as agreed previously, including cash which will be sanitized in our office. Cash should be counted out in front of our staff and handed over in a envelop or plastic bag.

Only one person can enter the office at one time and needs to be wearing a mask and use the hand sanitizer at the entrance.
Check-in is from 14:00 for apartments and 15:00 for villa´s.
Check out is before 11:00 for all accommodations.
In some cases it will be possible to check in early or check out late, this can be requested by prior arrangement only.


The apartment you will be staying in has been completely cleaned and sanitized from top to bottom including blankets, pillows, sheets, towels, sheets, crockery, cutlery, glassware and all surfaces with UV-C / Ozone Germicidal lights as well as by conventional method using bleach (1:50) prior to your arrival.

    • Close to the entrance you will find a bottle of Hydro-Alcoholic Gel, we request you use this every time upon entering the apartment.
    • 1 bottle per apartment is supplied free of charge, we have additional bottles available from our office, but almost all supermarkets sell these.
    • During you stay we ask that you not leave bins bags for longer than 2 days in the apartments and remove them to the containers on your complex on departure.
    • On check out please make sure all your personal belongings are removed as well as any leftover foodstuffs, drinks and magazines or books.
    • We ask you to adhere to the regulations for your safety and the safety of our staff and not leave the apartment in a state that might endanger our staff.
    • It is not allowed to entertain visitors outside your group in the apartments, only members of your group can enter the apartment.

    • The apartments are all privately owned Goverment licensed properties mananged by our company.
    • The properties are all provided with the basics required such as crockery, cutlery, first day toilet paper, cleaning utensils, washing machine, linen and towels, but no beach towels.
    • When consumeables run out you have to re-stock these yourself for your own use only.
    • All apartments have wifi and International TV channels, this service is not provided by us and is subject to availability, should the service not be available for some period this will not be reason for a claim or refund.
    • When making the reservation there is a fee included for the cleaning of the apartment after your stay. During your stay there is no cleaning taking place. We can provide additional cleaning as an option if so required.
    • We supply a set of towels and sheets per week for up to 3 weeks you would need to wash the sheets and towels in the available washing machine in the apartment.
    • On Parque Santiago 1 and 2 and Dinastia there is a charge for the use of sunbeds, in some case compulsary, this charge is not related to our management services and we do not control this.


    • Keep a distance of at least 1,5 meters from any person not in your group.
    • Do not smoke within 2 meters of another person or on restaurant terraces
    • Not all commercial businesses are open and those that are operate at reduced capacity, this includes the pools on complexes.
    • It might be required to book time at the pool, but this will be indicated in the complex.
    • At complexes and shops can display slightly different rules, we advise you to familiarize yourself with the pool regulations on your complex on arrival in case it is required to book and to obtain the details of how/where to do so.
    • At beaches regulation can differ per municipality, but in general all beaches are open to the public and the rules in effect are displayed.
    • If beaches become too crowded the local police will limit the numbers.
    • Please note that we do not control amenities such as pools or wifi, the non- or limited availability of these is no cause to demand refunds in whole or partial.
    • It is required to adhere to the house rules as indicated on the website you booked with.
    • These are the house rules in general: no parties or loud noises at any time in the apartment or complex.


If experiencing any symptoms associated with the Coronavirus, please call the number below.


for any other emergency call 112

POLICE: dial 112   –   AMBULANCE: dial 112   –    FIRE BRIGADE: dial 112

    • Please note! Masks are not supplied, they are available from any pharmacy and most supermarkets, the maximum price is regulated by law and should not be more than € 0,72 each, but in packs of multiple units they are much cheaper. Make sure you have enough supply for your party and remember, it is recommended to change the mask after 4 hours of use.


    • When arriving for check-in please follow the instructions, we have provided you prior to your travel.
    • If you have been asked to come to our office for the check-in please follow these instructions!
      • only 1 person per desk inside the office
      • wear a mask when entering
      • clean your hands with the hand sanitizer present near the entrance
      • stay in front of the plexi-glass screens
      • when making cash payment please count out the money in front of us and return it to the envelop or plastic bag before handing it over.
      • if you have questions please pose them via Whatsapp during office hours
      • if coming to make a reservation, no more than 2 persons are allowed in the office in total at any one time.


The sanitizing lights we use in the apartments to completely eradicate viruses and other pathogens use a wavelength between 200 – 280 nanometres, UV-C), this is the most effective way to sanitize areas according to major studies.

They are used in hospitals, airports, airplanes, buses, and trains all over the world.

The lights come in the shape of ordinary light bulbs, they are safe to use but they should never be used by unauthorized persons as they can cause damage to the skin and eyes in seconds.

For this purpose, the lights are fitted with remote timers making it possible to operate them from a distance.

The lights in the apartments are clearly marked and normally removed for the duration of your stay.

In some situations (late self-check-in) it can be that the lights have not been removed (but will not be on), in this case you will always be informed and receive clear instructions.

All apartments are sanitized before you arrive, the cost is included in your stay, the next scheduled clean will be after your departure.

Should you require additional sanitizing please contact us and we will give you quote according to the size of the apartment you are in.

If additional sanitizing is requested please take into account that no person can be inside the apartment during the process and for at least 1 hour afterwards.


 ¡At no time should any guest operate UV-C / Ozone germicidal lights, without exception!


Mami 2009 Real Estate Agents S.L trading as Tenerife Rental & Sales (TRS) is not responsible for claims resulting from guests having been infected with Coronavirus or become ill during their stay in one of the apartments managed by the company.

TO SEE OUR e-terms & conditions CLICK HERE

TO SEE THE booking terms & conditions CLICK HERE

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